Shipping policy

Véra Bodywear is dedicated to delivering your orders quickly and securely. We work with trusted shipping partners to ensure a smooth and reliable delivery experience. Please review the shipping information and conditions below.

Shipping Methods

We offer various shipping methods to ensure your order reaches you safely and efficiently. Once your order has been processed, you will receive tracking information so you can follow your shipment’s progress.

We cover the shipping costs for all orders. All orders are delivered 100% free of charge, with no minimum order value required.

International Shipping

We ship worldwide.

Delivery times and shipping conditions depend on the destination country and local customs regulations. International shipments may experience delays due to customs clearance and may be subject to customs duties or fees imposed by the carrier or local authorities.

For further information, please contact us at support@vérabodywear.com

Christmas Delivery Notice

Orders placed on or before December 14 are processed with priority and are very likely to arrive before Christmas.

Orders placed after December 14 are processed as normal; however, delivery before Christmas cannot be guaranteed due to increased carrier volumes during the holiday season.

Delays caused by shipping carriers, customs, or holiday congestion are outside of our control. Orders that arrive later than expected due to these circumstances are not eligible for cancellation, refund, or compensation.

Missing or Damaged Items

If your order arrives with missing items or is damaged, please contact us within 7 days of delivery to submit a claim.

When contacting us, please include:

Your order number
Photos of the packaging (for damaged shipments)
A photo of the packing slip (for missing item claims)
A brief description of the issue

Claims submitted after 7 days may not be eligible for resolution.

Note on Packaging Damage

We carefully package every order to ensure it arrives in excellent condition. However, if the outer packaging is damaged during transit while the item itself remains fully intact and usable, the order will not be eligible for a replacement or refund.

For questions regarding packaging concerns, please contact support@vérabodywear.com

Delivered but Not Received

If your tracking information shows that your order has been marked as “Delivered” but you have not received the package, you must file a claim directly with the shipping carrier.

Please provide us with proof of loss or official claim confirmation from the carrier. Claims for orders marked as delivered are not eligible after 7 days from the delivery date.

Order Modifications

If you wish to modify your order, please contact our customer support team as soon as possible. We will check whether your order is already in transit and advise you on what changes are still possible.

Address changes:
Shipping address updates may be possible up until the order reaches the last-mile carrier. Once the package has been handed over for final delivery, address changes are no longer possible.
Product or quantity changes:
Changes to products or quantities must be requested within 12 hours of placing your order. After this time, the order is automatically prepared for fulfillment and product or quantity changes can no longer be made.

We always do our best to assist where possible, but modifications depend on the fulfillment status of your order.

Order Cancellation

Order cancellations can be requested within 30 minutes of placing your order. After this period, the order may already be in the shipping process and cancellation may no longer be possible.

Please contact us as soon as possible if you wish to cancel your order.

General Information

Orders are typically processed and shipped within 1 business day (excluding weekends and holidays). Tracking information will be provided once your order has been dispatched.

If you have any questions or need assistance, our customer support team is always happy to help at support@vérabodywear.com