At Véra bodywear, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review the following policy outlining the conditions and procedures for returns, exchanges, and refunds.

Important Notice

Véra Bodywear does not offer free returns.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

All approved returns are sent to our central warehouse in Asia.

Return Timeframe

Return requests must be submitted within 30 days of delivery.

Return Eligibility

Returned items must meet all of the following conditions:

• New, unworn, unwashed, unstained, and unscented
• In original condition with all tags and packaging intact
• Include all components and accessories originally provided
• Show no signs of damage caused by improper handling

Sophie & Olivia reserves the right to refuse returns that do not comply with these conditions or that show signs of use or damage not attributable to manufacturing defects.

Pre-Order Items

All pre-order items are non-refundable.

By placing a pre-order, you acknowledge that production and fulfillment are reserved specifically for your order.

Return Authorization Procedure

All returns must be approved prior to shipment.

To request a return, please contact:

Support@vérabodywear.com

Your request must include:

• Order number
• Detailed reason for return
• Clear supporting images (if applicable)

Upon approval, you will receive the correct return address and further instructions.

Unauthorized returns or returns sent without prior approval will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for:

• Incorrect size selection
• Change of mind
• Personal preference

Sophie & Olivia will cover return shipping costs or provide a complimentary replacement in cases of:

• Defective products
• Damaged items upon arrival
• Incorrect items received

International Shipping and Delivery Delays

Sophie & Olivia fulfills orders from international warehouses.

Delays caused by customs clearance, shipping carriers, or circumstances beyond our control are not valid grounds for refunds or cancellations.

We remain available to assist customers with tracking inquiries.

Lost Shipments

If a shipment is confirmed as lost in transit, a replacement order will be issued at no additional cost.

Sale and Promotional Items

Sale items and promotional purchases are subject to the same return conditions unless otherwise stated at the time of purchase.

For Buy One Get One Free (BOGO) or similar promotions, all items included in the promotion must be returned together to qualify for a refund.

Inspection and Refund Processing

Once returned items are received:

• Items will be inspected for compliance with return conditions
• Customers will be notified of approval or refusal
• Approved refunds will be processed within 5–7 business days

Refunds are issued to the original payment method unless otherwise agreed.

Cancellation Policy

Orders are processed automatically upon placement.

Customers may cancel their order within 15 minutes of purchase.

After this time, processing begins and cancellation is no longer possible.

If the order has already been shipped or is in transit, cancellation is not permitted. Customers must wait for delivery and follow the return procedure.

Return shipping costs remain the customer’s responsibility.

Returns Due to Customer-Related Delivery Issues

If an order is returned to us due to reasons attributable to the customer, a $10 per item deduction will be applied to the refund.

This includes, but is not limited to:

• Incorrect or incomplete shipping address
• Refusal of delivery
• Failure to collect the parcel from courier or pickup point
• Absence during multiple delivery attempts
• Invalid or unreachable contact information

This deduction covers shipping, handling, storage, and processing costs.

Contact Information

For all return, replacement, and refund inquiries, please contact:

Support@vérabodywear.com